FAQ
Answers that make choosing and caring for your bedding feel easier.
From shipping and returns to washing, materials, and product choice, this page gathers the questions shoppers ask most before they place an order.
What this page helps with
Buying questions
Materials, temperature, sizing, and what to start with first.
Order questions
Shipping, returns, tracking, and getting help after checkout.
Shipping & delivery
Returns & care
Materials & comfort
Payment & support
Most asked first
Short answers for the questions that most affect checkout confidence.
If you still need help after reading, use the contact page and the team can point you to the right product, size, or support route.
Need more context? Read the brand story or browse customer reviews.
Shipping & orders
How long does shipping take?
Orders are processed within 1-2 business days. Delivery typically takes 5-10 business days depending on your location.
Do you ship from Europe?
We ship from both European warehouses and trusted manufacturing partners to support faster delivery and product availability.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
Returns & care
Can I return my order?
Yes, you have 30 days from delivery to request a return. Items must be unused and in their original condition.
Are your products machine washable?
Yes. Our bedding can be machine washed at 30C. Air drying is recommended for the best long-term feel.
Materials & comfort
What is bamboo viscose?
Bamboo viscose is a soft, breathable fabric made from bamboo-derived fibres. It is known for its smooth hand-feel, moisture management, and suitability for more sensitive sleepers.
Is bamboo bedding better than cotton?
Many sleepers choose bamboo for a softer feel and more breathable sleep setup, especially if they tend to sleep warm.
Is your bedding suitable for sensitive skin?
Yes. The collection is designed to feel gentle, breathable, and comfortable against the skin.
Payment & support
What payment methods do you accept?
We accept major credit cards and secure online payments.
What should I buy first if I am new to the brand?
Most shoppers start with bamboo bedding or a cooling sheet layer, depending on whether they want a full bed refresh or a targeted comfort upgrade.
What if I still need help?
Use the contact page and the team can help with product choice, order questions, or gifting support.