Refund & Returns Policy
We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, you may request a return under the conditions below.
Return Period
You have 30 days from the date of delivery to request a return.
Eligibility for Returns
- Items must be unused, unwashed, and in their original condition
- All original packaging must be included
- For hygiene reasons, used bedding items cannot be returned
How to Request a Return
To initiate a return, please contact us at support@silvanesleep.com with your order number and reason for return.
Our team will provide you with the return instructions and address.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days
- The refund will be issued to your original payment method
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you need a different size or product, please place a new order and return the original item.
Non-Returnable Items
- Used or washed items
- Items returned without prior approval
Contact Us
If you have any questions, feel free to contact us at:
support@silvanesleep.com